The language of inclusion on a form

While surfing Twitter, I was drawn to this article because of its title: “Disability-smart customer service: handling difficult situations“. I clicked the link to get to the article, but I didn’t read it. I happened to scroll at the same time and ended up at the registration form section of the page. The form really […]

In which I rant about Twitter and quoted tweets

I am so annoyed with Twitter’s changes to the quoted tweet that I actually decided to write a blog post about it! I posted a mild rant on Twitter the other day about the change to quoting a tweet: What is with the new quote style on #Twitter iOS app? Is quoted tweet an image?? […]

My Ignite talk at UX Camp CPH 2014

My Ignite talk on the first day of UX Camp CPH was a success! Here is the transcript. The video is available on Slideshare and is embedded at the end of the transcript. All images are described here in parentheses for each slide. If there is an RM before the word “image”, it means the […]