Press "Enter" to skip to content

Mardahl.dk Posts

Getting at the core of UX – UX Camp CPH 2015

I was quite eager to hear the opening keynote for Day 2 of UX Camp CPH. Ida Aalen had flown down from Netlife Research in Norway to talk about the Core Model and share experiences in using it at the Norwegian Cancer Society, Telenor, and the Norwegian Blind Society. I really loved Thomas’ talk the previous evening, but I think this talk topped it with its case studies, storytelling, and examples. UX in action. I do think Ida and her team grasped the idea of believing that Thomas had preached. The quality of the presentation and of the content was proof of that. If you hear about a conference where Ida is speaking, just go! And follow her on Twitter: @IdaAa. I’m a fan! (This blog post covers only the opening keynote on Day 2. I felt it was important enough to give it its own blog post, and breaking…

Comments closed

The language of inclusion on a form

While surfing Twitter, I was drawn to this article because of its title: “Disability-smart customer service: handling difficult situations“. I clicked the link to get to the article, but I didn’t read it. I happened to scroll at the same time and ended up at the registration form section of the page. The form really caught my attention. After the usual name and email fields on the form, I saw a text box labelled “Adjustments”. Inside the box, placeholder text stated: Please tell us if you require any adjustments for this event e.g. dietary, access, assistance, alternative formats, interpreters or disabled parking I think using the term adjustments and the language of the placeholder text is neutral. This could be far less stigmatising than the label of “Disabilities”, “Accessibility”, or “Special Needs”, and much more inclusive. The article is on the Business Disability Forum website. The event for this registration…

1 Comment

Rebooting UX in Denmark – UX Camp CPH 2015

Once again the day came to pass where all fans of User Experience descended on the campus of the IT University of Copenhagen to talk UX, eye-tracking, card-sorting, service design, touchpoints, CX, CJM, UX, SUS, UCD, and all the other magic incantations they knew so well from their lives in the Real World. Now, they could meet, talk, and network with others of their own kind. It was once again time for … the UX Camp CPH! Ah, it was good to be back in ITU and its big open space today for Day 1 of the fourth iteration of UX Camp CPH. It was good to see familiar faces and meet new ones. We had three speakers lined up for this evening. All eyes were on the first speaker, Jonas Priesum from The Eye Tribe. He spoke about eye-tracking technology and areas for its potential use. I thought there…

2 Comments