Coming clean at the 2017 soap! conference in Krakow

I fell in love with soap in 2015. No, not that material you use for washing. The technical communication conference in Kraków, Poland, called soap! with the lower-case “s” and the exclamation mark. I returned for the 2017 soap! experience, which is what I want to share here. I am providing a summary of the […]

The Getting Things Done workshop at TCUK15

At the TCUK15 conference this year, John Kearney and I gave a workshop covering some techniques for “Getting Things Done” as well as general productivity tips. All of this was aimed at helping our technical communicator peers get all the things done. Prior to the conference, we sent out some optional homework. You can start […]

The language of inclusion on a form

While surfing Twitter, I was drawn to this article because of its title: “Disability-smart customer service: handling difficult situations“. I clicked the link to get to the article, but I didn’t read it. I happened to scroll at the same time and ended up at the registration form section of the page. The form really […]