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The language of inclusion on a form

While surfing Twitter, I was drawn to this article because of its title: “Disability-smart customer service: handling difficult situations“. I clicked the link to get to the article, but I didn’t read it. I happened to scroll at the same time and ended up at the registration form section of the page. The form really […]

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The Dictionary Evangelist

Two people shared this great link with me, and I made some technical editors happy by sharing it with them. Now I will share it here! Listen to Erin McKean talk about the dictionary in a presentation from TED. Yes, she talks about the dictionary and where it is headed – or not. It is […]