The language of inclusion on a form

While surfing Twitter, I was drawn to this article because of its title: “Disability-smart customer service: handling difficult situations“. I clicked the link to get to the article, but I didn’t read it. I happened to scroll at the same time and ended up at the registration form section of the page. The form really […]

My Ignite! slides and transcript for UX Camp CPH 2013

Whew! What an amazing day and a half at the 2013 edition of UX Camp CPH. I contributed 5 minutes to the start of the event. I volunteered to be a part of the team that Ole Gregersen assembled for a mini-Ignite! session on the Friday evening. My 20 slides are posted on Slideshare and […]

Pain and Respect – My BADD2012 Contribution

A group of us had just finished an excellent dinner and were now deciding what dessert to eat. Everyone was laughing and talking at once. Except for one person. One person who had, moments before, been joking loudly, fell silent. She sat very still. Her husband noticed and turned serious. “We need to leave now“, […]